Arco Lawn has been in business for over 32 years. Our professional, friendly staff have been through almost every industry benchmark, and are certified in the best equipment on the market.
We pride ourselves on our ability to help you find the products that best suit you, and provide the service after the sale to make your life easier.
|
Kathy is the CEO and operator of Arco Lawn. Steve is the founder and president of the company. Steve Mueller became owner of Arco Lawn in 1977 when he was 19 years old; Kathy and Steve married in the same year. Together they''''ve brough Arco from a one-man shop to a multi-employee, thriving business. Kathy is the main face of the business, handling management, marketing, and operations. Steve does computer networking and is now more involved in the IT and technical background of the business. They both continue to work together to build Arco into a better, more productive business, offering the best products and the best services to customers.
Kathy handles more of the business management issues here at Arco (although it is not unusual to see her out on the sales floor when business picks up) by studying trends, marketing, research development and other ways to keep Arco on the cutting edge of our industry, thus allowing Arco to offer the best service that customers can count on. |
Corey is the life blood of the shop. He makes sure all the technicians are able to maintain their work without interruption. He is in charge of finding parts needed by the techs and keeping the shop clean and running efficiently. He will also be the most likely face you see when you come to drop off or pickup your equipment.
Joe is the advanced technician in the shop. Joe has multiple high level certifications from OPEESA, engine manufacturers, and equipment brands, including the rigorous Gold-Level Master Technician certification from Stihl. Joe will most likely be the technician handling any machine with in-depth repair or problems which are difficult to diagnose. Joe also handles most commercial machines.
Mark is the service writing technician. When units are dropped off at Arco for repair, Mark will usually be the one who does a preliminary check on your unit while you are here to see if there is anything else that may need to be addressed while it is in here, giving our customers the ability to approve those repairs and minimize downtime of their units. He also handles most of the estimate calling if units have more work that needs to be done.
Tony is the Store Manager, overseeing customer service at the counter and the entire sales floor. He also serves as Service Manager, stepping in when technicians need technical bulletins or help from factory representatives to diagnose a machine. Tony carries high level factory certifications as well and will most likely be the person who contacts you if you unit needs repairs that are beyond or normal service cost. |
Zachis our Parts Manager. Zach carries factory certifications and is in charge of maintaining order and efficiency in the parts department. Zach reads up on new models, recent trends in parts purchasing, and upcoming problems so that he can keep the right parts in stock, and get special order parts in stock as fast as possible.
|
|
|
Graceis the customer service lead. She handles almost every aspect of helping customers, from the moment you walk through the door until the call letting you know that the work is done. She will most likely be the person who writes your work orders and calls you after they are completed
Cindyis the accountant specialist. She handles all accounts, both receivable and payable. Cindy also handles balancing the business checkbook and making sure all vendor pricing is correct and entered into the system.
Kayis an assistant to Cindy in the accounting department. She handles counting drawers and making sure receipts are accurate and matched to expedite the deposits.
Georgeis the pickup and delivery driver. If units cannot be brought in by customers or they would just like to have the ease of having us bring their equipment in and back to them, he will be the one to show up. He usually gets very busy in the winter months when we run our pickup and delivery promo to our customer base.
|